PRIVACY POLICY

1. INFORMATION WE COLLECT

We collect information that you provide directly to us or that is generated through your interactions with our website or services, including:

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and manage your motorcycle rentals, custom build orders, merchandise purchases, and reservations
• Communicate with you about orders, confirmations, updates, and customer service matters
• Send you updates about promotions, offers, and new products (only with your consent)
• Improve our website, services, and customer experience
• Maintain safety and security across our platforms
• Comply with legal requirements, tax regulations, and governmental requests

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share it with:

• Service providers who support our operations (payment processors, booking systems, IT services, marketing tools)
• Business partners assisting with collaborations (only when needed and with your consent where required)
• Legal authorities when required by law, regulations, or to protect our rights
• Marketing and promotional partners, but only if you have given explicit consent

All third parties are required to handle your information securely and follow applicable privacy laws.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Improve website performance and user experience
• Analyze site traffic and user behavior
• Personalize content and measure marketing effectiveness

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

5. DATA SECURITY

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• Secure servers and encrypted data transmission
• Limited access to personal information by authorized staff only
• Regular security audits and system monitoring

While we strive to protect your data, no online transmission or storage method is completely secure.

6. DATA RETENTION

We retain your personal information only as long as necessary to:

• Complete the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting obligations
• Resolve disputes, prevent fraud, and enforce agreements

Once data is no longer required, we securely delete or anonymize it.

7. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain types of processing
• Opt out of marketing communications at any time
• Withdraw consent where processing relies on your permission

To exercise any of these rights, please contact us using the information below.

8. CHILDREN’S PRIVACY

• Our services are not directed toward children under the age of 16.
• We do not knowingly collect personal information from children.
• If we unknowingly collected such data, we will delete it promptly upon notification.

9. INTERNATIONAL DATA TRANSFERS

If your information is transferred or processed outside Vietnam (e.g., by global service providers), we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. CONTACT US

If you have questions regarding this Privacy Policy or your personal data, please contact us at:

11. CHANGES TO THIS POLICY

• We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
• When updates are made, we will revise the “Last Updated” date and post the new version here.